Matthew Mayer

Cumming, GA 404-697-1710

Professional Summary

Versatile professional with a strong foundation in Cybersecurity, Technical Support, and Logistics Operations. Proven track record in managing complex technical equipment, troubleshooting hardware/software, and providing high-level customer service across diverse industries.

Core Competencies

Information Technology: Network Security, Software/Hardware Troubleshooting, VMware, Data Encryption, System Performance Monitoring
Logistics & Operations: Inventory Control, Technical Project Management, Event Coordination, Equipment Installation
Safety & Field Communications: Remote Radio Systems, Emergency Coordination, Surveillance Operations, Conflict Mitigation
Professional Leadership: Technical Documentation, Training & Mentorship, Escalation Handling, Client Relations

Professional Experience

RABBIT-COMPANY LLC

Remote

Senior Technician, Technical Support

February 2018 – October 2020
  • Provided high-level technical support and troubleshooting for complex hardware and software issues within a remote environment
  • Managed and resolved escalated technical tickets involving system crashes, network connectivity issues, and software compatibility
  • Conducted remote system diagnostics and performance tuning to ensure optimal hardware efficiency for end-users
  • Developed and maintained internal knowledge-base documentation to streamline troubleshooting procedures

ADVANCE AUTO PARTS

Lawrenceville, GA

Auto Parts Specialist

May 2019 – December 2019
  • Leveraged deep mechanical knowledge to assist customers with automotive sales, part identification, and inventory needs
  • Utilized diagnostic tools (OBD-II) to troubleshoot vehicle issues and provided technical advice on component replacement
  • Managed retail inventory systems, ensuring accurate stock levels and processing specialized commercial orders
  • Performed on-site battery, alternator, and starter testing, along with basic component installations

AERO MARKETING GROUP LTD.

Atlanta, GA

Logistics Specialist (Part-Time)

January 2020 – March 2024
  • Coordinated the placement and teardown of hospitality sites and managed technical electronics for shipping and setup
  • Assisted in managing a satellite warehouse location and supervising personnel in Atlanta, GA
  • Facilitated on-site transport, care, and accommodations for high-level clientele during major events

U.S. FOREST SERVICE (Volunteer)

North Georgia

Field Communications & Volunteer Liaison

January 2023 – December 2024
  • Coordinated with agency personnel to train civilian volunteers in effective communication protocols, navigation, and field safety
  • Managed radio communication networks in remote and mountainous terrain during large-scale fire training exercises
  • Served as primary coordinator for small unit volunteer teams, overseeing safety compliance and movement during operations
  • Assisted in developing procedural guides for volunteers regarding communication equipment and emergency procedures

ALACHUA GROUP LLC

Fernandina Beach, FL

Bartender / Safety Specialist

August 2024 – November 2024
  • Developed craft drink menus and utilized P.O.S. systems while focusing on customer experience and up-selling
  • Managed conflict mitigation and security within the establishment, including incident reporting and guest safety

Education & Certifications

The American Academy

Salt Lake City, UT

High School Diploma

Lanier Technical College

Gainesville, GA

Technical Degree: Cybersecurity & Hardware Fundamentals

Certifications

CompTIA Network+
CompTIA A+
CompTIA Security+
Level 3 Mountaineer (Not Instructor Certified)

Technical Skills

Systems

Windows, Linux (Ubuntu/Kali), iOS, Android Cloud Computing, VMware, Network Security Data Encryption, Cellular Systems, Radio Systems

Hardware

HF/VHF/UHF Radios, Access Control Hardware (key fobs, keypads, smart locks, biometrics) Networking and Server Hardware (Routers, Modems, Switches, Access Points) CCTV and Cloud Camera Hardware, Network Cabling, Mechanical Systems

Mountain/Field

Wilderness Medical First Response, Land Navigation (Topographic Map & Compass) Wilderness Terrain Mapping, Trailblazing, Small Group Movement Tactics Group & Individual Firearm Safety, High-Angle Rope Systems, Wilderness Survival Protocols

Cybersecurity

Wireshark, Nmap, Metasploit, Microsoft Office Suite Support Ticket Management, Technical Documentation, P.O.S. Systems

Automotive

Diagnostic Scanners (OBD-II), Impact Wrenches, Precision Hand Tools Jacks/Lifts, Torque Wrenches

Event & Logistics

Cordless Drills, Multi-tools, Socket Sets, Utility Knives, Rigging Equipment

Material Handling

Pallet Jacks, Hand Trucks/Dollies, Loading Ramps, Cargo Straps/Tie-downs, Lift-gate